LEGAL
No Surprises Act & Good Faith Estimate
The No Surprises Act aims to increase price transparency and reduce the likelihood that clients receive a "surprise" medical bill by requiring that providers inform clients of an estimated expected charge for a services before the service is provided.
Starting January 1, 2022, state-licensed or certified health care providers, including behavioral health care providers, like myself are required by law to give uninsured and self-pay clients a good faith estimate of costs for services when scheduling care or when the client requests an estimate.
The Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care needs for an item or service. The estimate is based on information known at the time the estimate was created.
You have the right to request a hard copy of the Good Faith Estimate, and you have a right to engage in a dispute resolution process if the actual costs of services included in your estimate significantly exceed what is in the estimate.
The Good Faith Estimate is NOT a contract.
While surprise costs are not something I generally encounter in my practice, you should know that your Good Faith Estimate will not include any unknown or unexpected costs that may arise during treatment. However, if you are billed for significantly more than your Good Faith Estimate for the services indicated on the estimate, you have the right to dispute the bill using the following dispute resolution options:
What if I need to dispute my Good Faith Estimate?
Contact me and let me know the billed charges are higher than the Good Faith Estimate, ask to negotiate the bill, or ask if there is financial assistance available.
Start a dispute resolution process with the U.S. Department of Health and Human Services (HHS). If you choose to use the dispute resolution process, you must start the dispute process withing 120 calendar days (about 4 months) of the date of the original bill.
There is a $25 fee to use the dispute process. If the agency reviewing your dispute agrees with you, you will have to pay the price on this Good Faith Estimate. If the agency disagrees with you and agrees with the health care provider or facility, you will have to pay the higher amount.
To learn more and get a form to start the dispute process, go to https://www.cms.gov/nosurprises or call HHS at (800) 368-1019.
For questions or more information about your right to a Good Faith Estimate or the dispute process, visit https://www.cms.gov/nosurprises or call HHS at (800) 368-1019.
Privacy Policy
At Cardenales Healing Center, PLLC, your privacy is important to us. This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of our website, [www.cardenaleshealingcenter.com] ("the Site").
By using the Site, you agree to the collection and use of information in accordance with this policy. We use your Personal Information only for providing and improving the Site, enhancing your experience, and supporting the services we offer.
What Is Considered Personal Information?
“Personal Information” refers to any information that identifies you as an individual, such as:
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Name
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Email address
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Mailing/billing address
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Phone number
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Credit/debit card information
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Geographic location
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Gender
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Purchase history
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Browsing habits and cookies
It may also include other information that is reasonably necessary for the purposes for which it is processed.
What Information Do We Collect?
We collect information in several ways:
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When you register, place an order, fill out a form, respond to a survey, or interact with features like newsletters or promotions.
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Automatically through tracking technologies (cookies, analytics).
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Through direct communications via email, forms, or social media.
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You can also visit the Site anonymously.
Categories of Data We May Process
Communication Data
Includes any communication you send us via the website, email, social media, etc.
Purpose: To respond to you, keep records, and protect legal rights.
Legal Basis: Legitimate interest.
Customer Data
Includes your name, contact, address, and purchase/payment details.
Purpose: To deliver products/services, process transactions, and keep records.
Legal Basis: Performance of a contract.
User Data
Includes how you interact with our Site and any content you submit.
Purpose: Website security, content management, backups, and service delivery.
Legal Basis: Legitimate interest.
Technical Data
Includes your IP address, browser details, visit duration, pages viewed, and device info (via analytics).
Purpose: Site performance, analytics, marketing strategy, and security.
Legal Basis: Legitimate interest.
Marketing Data
Includes preferences regarding marketing communication.
Purpose: Promotions, special offers, advertising, and newsletter content.
Legal Basis: Consent or legitimate interest.
We may combine the above categories to deliver personalized content, offers, and advertising (e.g., Facebook Ads).
Sensitive Data
We do not collect or process any sensitive data such as:
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Race/ethnicity
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Religious beliefs
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Political opinions
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Sexual orientation
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Health or biometric data
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Criminal record data
Marketing Communications
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We may send you marketing communications if:
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You’ve made a purchase or requested information, OR
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You opted in to receive marketing, and
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You have not opted out since.
You can unsubscribe at any time via the link in our emails or by contacting us at: yesenia@cardenaleshealingcenter.com
Note: Opting out of marketing communications does not affect transactional emails (e.g., order confirmations).
How We Use Your Information
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To personalize your experience and display content you’re interested in
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To respond to customer service requests
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To process orders and transactions
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To deliver newsletters, promotions, or surveys (if opted in)
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To analyze trends and improve the Site
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To protect our legal rights and ensure platform security
Data Security
We implement reasonable and appropriate security measures to protect your Personal Information, including:
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Secure networks
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Access restricted to authorized personnel
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Secure server technology
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Ongoing monitoring and safeguards
We also follow the Texas Business and Commerce Code § 521.052, which requires businesses to protect sensitive personal information from unauthorized access, destruction, use, modification, or disclosure.
Data Retention
We retain your data only as long as necessary to fulfill the purposes it was collected for, including:
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Legal and tax obligations (e.g., 7 years for customer data)
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Accounting and auditing
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Historical records for service improvement
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In some cases, data may be anonymized and retained indefinitely for research/statistics.
Cookies
Cookies help us enhance your experience by remembering preferences and tracking engagement.
You can control cookies by adjusting your browser settings.
To opt out of cookies, select: “Block third-party cookies and site data,” OR De-select “Accept cookies”
Cookies help us serve relevant ads and analyze user behavior via platforms like Google Analytics and Facebook Ads.
Sharing Your Information
We do not sell, trade, or rent your Personal Information.
We may share data with:
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IT and system service providers
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Marketing partners under confidentiality agreements
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Legal, financial, and insurance professionals
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Government entities if required by law
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Platforms that support site functionality (e.g., email marketing tools)
All third parties must follow data protection standards in line with this policy.
Third-Party Links
The Site may contain links to other websites. These third-party sites have their own privacy policies. We are not responsible for their practices or content. Please review their privacy policies independently.
Your Rights
You may at any time:
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Request access to your personal data
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Correct inaccurate data
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Request data deletion
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Object to data processing
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Withdraw consent (where applicable)
To do so, contact: yesenia@cardenaleshealingcenter.com
Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with the latest revision date.
Last updated: August 5, 2025
Online Policy Only
This policy applies only to data collected through our Site, not in person, at events/virtual events, or via social media interactions.
Your Consent
By using our Site, you consent to the terms of this Privacy Policy.
Questions or Feedback?
We welcome your comments, questions, or concerns. Please email: yesenia@cardenaleshealingcenter.com
Terms of Use
I. INTRODUCTION
Welcome to the website of Cardenales Healing Center, PLLC (referred to herein as the “Company”, “we”, or “us”). Please read the following Website Terms and Conditions of Use ("Terms of Use") carefully before using this website. These Terms of Use govern your relationship with the Company regarding your access to and use of this website, including any content, functionality, and services offered on or through this website (the “Website”). By accessing and using the Website, you accept and agree to be bound by these Terms of Use and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms of Use or the Privacy Policy, you must not access or use the Website.
II. CHANGES TO THE TERMS OF USE
We reserve the right to revise and update these Terms of Use at any time in our sole discretion. All changes are effective immediately when posted and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to any and all changes. You are responsible for checking this page periodically to stay informed about any changes, as they are binding on you.
III. GENERAL INFORMATION; NO WARRANTIES
The Website is designed for general informational and educational purposes only. Cardenales Healing Center, PLLC, its affiliates, and contributors do not make any express or implied warranties or representations that the information on the Website is accurate, complete, or current. The Website is not a substitute for professional advice, diagnosis, or treatment from a licensed mental health provider or other qualified professional. Use of this Website does not create a counselor-client relationship. You assume full responsibility for how you choose to use the information available through the Website.
The Website and its content are provided on an “as is” and “as available” basis, without any warranties of any kind. We do not guarantee the Website will be uninterrupted, secure, or error-free, or that the server or content are free of viruses or harmful components.
IV. INTELLECTUAL PROPERTY
All content on the Website, including text, images, graphics, logos, audio, and software, is the property of Cardenales Healing Center, PLLC or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, distribute, or display any content without prior written consent from the Company.
V. PROHIBITED USES
You may use the Website only for lawful purposes and in accordance with these Terms of Use. You agree not to:
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Reproduce, duplicate, copy, sell, resell or exploit any portion of the Website for commercial purposes;
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Use the Website in a manner that could disable, overburden, damage, or impair its function;
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Engage in unauthorized data mining or data collection;
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Upload or transmit viruses, malware, or harmful code;
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Violate applicable federal, state, or local laws and regulations.
VI. THIRD-PARTY WEBSITES
This Website may contain links to third-party websites for your convenience. We are not responsible for the content, policies, or practices of any linked third-party websites and encourage you to review their terms and privacy policies. Your use of third-party sites is at your own risk.
VII. USER CONTRIBUTIONS
Any content submitted by users to the Website, including comments, posts, or other contributions (“User Contributions”) must comply with these Terms of Use. User Contributions will be considered non-confidential and non-proprietary. By posting content, you grant us a license to use, display, reproduce, and distribute that content for any lawful purpose.
We reserve the right to:
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Remove or decline to post any User Contribution;
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Take action against any User Contribution that violates these Terms or applicable laws;
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Report unlawful behavior to the appropriate authorities;
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Restrict or terminate your access to the Website.
VIII. LIMITATION OF LIABILITY
To the fullest extent allowed by law, Cardenales Healing Center, PLLC, its affiliates, licensors, employees, or agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your access to or use of the Website, including but not limited to loss of data, revenue, or profits, or personal injury, emotional distress, or any other damages, even if foreseeable or caused by negligence.
IX. INDEMNIFICATION
You agree to indemnify and hold harmless Cardenales Healing Center, PLLC, its affiliates, licensors, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses, including legal fees, arising out of or related to your use of the Website or any breach of these Terms of Use.
X. WAIVER
No waiver of any term or condition by the Company shall be deemed a further or continuing waiver of such term or any other term. Any failure to assert a right or enforce a provision does not constitute a waiver of that right or provision.
XI. SEVERABILITY
If any provision of these Terms of Use is determined to be invalid or unenforceable under applicable law, that provision shall be severed and the remainder of the Terms will remain valid and enforceable.
XII. ASSIGNMENT
Cardenales Healing Center, PLLC may assign its rights and obligations under these Terms of Use without notice. You may not assign or transfer your rights or obligations under these Terms without prior written consent.
XIII. ENTIRE AGREEMENT
These Terms of Use, along with our Privacy Policy and any other legal notices published on this Website, constitute the entire agreement between you and Cardenales Healing Center, PLLC regarding your use of the Website and supersede all prior and contemporaneous understandings.
XIV. GOVERNING LAW & JURISDICTION
These Terms of Use shall be governed by and construed in accordance with the laws of the State of Texas. You agree to submit to the personal jurisdiction of the state and federal courts located in Texas for the resolution of any disputes arising from or related to the use of the Website.